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Privacy Policy

Information on the processing of personal data

The Organizer HOLIDAYS AND BIKE S.R.L.S. (hereinafter also referred to as “H&B”), in its capacity of Data Controller, pursuant to art. 13 of the European General Data Protection Regulation 679/2016 (hereinafter also referred to as “GDPR”), supplies the following information on the processing of personal data you – as a data subject – have provided to us:

a. to organise a tourist package;

b. to facilitate the purchase of the related tourist services;

c. to act as a broker in the purchase of a tourist package organised by any third party or of single tourist services performed by any third-party supplier (e.g. hoteliers, carriers);

d. to act as a broker in the purchase of financial / insurance services ancillary and related to tourist packages / services at a special rate or individually purchased (medical – luggage insurance policy; cancellation; assistance to the traveller in trouble; consumer credit financing);

e. to log in on your web site and/or app or to fill in the forms on the web site or app;

Purposes and legal basis for the processing

Moreover, the data supplied by you might also include some personal data defined by the GDPR and by the Italian harmonisation regulation as “particular” (e.g. health, judicial). Sensitive / particular data will be processed according to the purposes mentioned here below and only with your explicit consent.

A) Purposes relative to contractual performance.

Your personal data will be processed for the purpose of fulfilling the obligations arising from the negotiation and the contract on the organisation of the tourist package, i.e. the mandate to facilitate the purchase of the related tourist services or the mandate to act as a broker for the purchase of single tourist services or, anyway, for the fulfilment of the obligations deriving from all contractual relations, including the stage of negotiations, mentioned by lett. from a) to e), in order to enable H&B to render the service optimally, in particular to:

1: conclude, manage and execute contractual relations between you and H&B;

2: fulfil your requests;

3: serve any notice on the package or on the tourist services purchased or on other additional and ancillary services, e.g. the information on the tourist services purchased; amendment to any contractual condition; cancellations;

B) Legal purposes. Your personal data will be also processed to:

1: fulfil legal obligations, regulations, national, community and international rules or arising from any instruction given by Authorities entitled to do so according to the law;

2: confirm, exercise and/or protect a right due to H&B in the case of litigation, even in a court of law;

3: fulfil the obligations established by fiscal rules and accounting standards;

4: fulfil the obligations related to rules on the travellers’ health and safety;

5: fulfil the obligations related to the rules on the transport of passengers and goods.

C) Purposes relative to business and statistics.

Your personal data will be also processed for purposes relating or pertaining to the activity carried out by H&B as well as to compile statistics and conduct market research in an anonymous form.

D) Further purposes.

Moreover, if you give your explicit consent, your personal data will be processed for marketing purposes, including:

1: promotional activities of H&B and/or business partners, carried out by using automated methods (e.g. e-mail, sms, applications for instant messages, etc.) and non-automated methods (e.g. ordinary mail, phone number with operator, etc.). In particular, H&B may use your e-mail address, supplied at the time of purchasing tourist packages or services, to serve you any notice for information and promotion purposes with reference to similar services and products offered by H&B and/or by business partners even without your consent, provided that you raise no objection to such a use.

Business partners belong to the following merchandise categories:

a. accommodation services;

b. airlines / shipping companies; railway carriers; road carriers;

c. travel agencies and network of travel agencies;

d. insurance companies.

2: profiling activities, i.e. analysis of your travel preferences and market research in order to improve the offer of services and the commercial information submitted by us, so as to make it more compliant with your interests. This activity may also occur by administering satisfaction questionnaires and/or by using profiling cookies while browsing on our sites and apps.

Processing for marketing purposes (i.e. for promotional and profiling activities) may only occur with your consent.

Nature of data supply and consequences of a refusal, if any. Your personal data supply is optional; however, failing the data required for the purposes mentioned by item A) Purposes relative to contractual performance and B) Legal purposes, the service required may be either partially or entirely not performed and you can’t make use of the a.m. opportunities. The optional data supply will enable H&B to improve the services offered in order to make them more and more compliant with its own customers’ personal interests. The supply of sensitive / particular personal data is voluntary; however, failing this consent, H&B might not be able to fulfil some contractual obligations related to the processing of such data.

Categories of the recipients of personal data.

Your data will not be disclosed. Your data can be made known to the following categories of subjects for the a.m. purposes only:

  • H&B’s internal personnel, as data processors and/or supervisors;
  • suppliers of tourist services included in the packages sold or individually purchased at H&B’s;
  • insurance companies granting an insurance cover ancillary and related to the tourist packages and services purchased;
  • persons, companies, associations or professional firms supplying H&B with services and activities for assistance and consultancy in order to protect one’s own right (e.g. certified public accountants, lawyers, tax advisors, auditors, consultants within the scope of auditing or due diligence operations, etc.);
  • persons, companies or agencies supplying H&B with marketing services as well as consultancy analysis or activity;
  • subjects, whose right to access your data is acknowledged by legal provisions and secondary regulations or instructions given by Authorities entitled to do so according to the law, including airport, port, customs and border control authorities.